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Root Cause Analysis: Fishbone Diagram
Rating: 4.5 out of 5(1,599 ratings)
14,709 students

Root Cause Analysis: Fishbone Diagram

Build an Ishikawa Diagram, organise potential causes, investigate evidence and identify the true root cause
Created byRobert Chapman | Business Improvement Solutions
Last updated 8/2026
English
English [Auto],

What you'll learn

  • How to deploy this extremely effective root cause analysis tool
  • Knowledge of a universal root cause analysis tool, used in all industries
  • You'll have the ability to clearly identify what is going wrong in your operations
  • You'll be able to identify why these areas are going wrong
  • You will be able to categorize your potential root causes, giving you scope to investigate them all in more detail
  • Use the tool to investigate costly errors and issues
  • Use the tool to investigate recurring problems and delays
  • This is a tool used across many organizations, so you'll have knowledge of a tool highly used but highly in demand
  • The course will give you the ability to deploy long term fixes, making you stand out amongst your colleagues as adding real value to the business
  • You will generate insight and information not readily available

Course content

5 sections • 20 lectures • 2h 13m total length

  • Introduction1:24

    In this video, we will look at what is covered within this course.

  • Disclaimer0:57

    In this video, we will run through a brief disclaimer for this course.

  • What is the purpose of this course?4:26

    In this video, we will look at the purpose of this course.

Requirements

  • No prior root cause analysis experience is required.
  • Bring a real or example situation to use during the course.
  • A spreadsheet or note-taking tool is helpful but not required.
  • Use the course Q&A if you need help.

Description

The Cause & Effect (Fishbone) Diagram is one of the most important root cause analysis tools there is. Understanding its purpose and knowing how and when to deploy it is a practical skill used across many organisations in today's market. Whether you are an employee, manager or business owner, having the ability to identify a problem, discover its root cause and act to fix it quickly is crucial. The deployment of this tool can lead to large scale error reduction, process improvement and even financial savings.


By choosing to take this course you will learn the following:


- What is root cause analysis?


- What are the fundamentals of the Cause & Effect Diagram (purpose, importance)?


- A breakdown of the categories, history of and when to use the tool.


- How to build and deploy this diagram.


- practical demonstrations of the diagram in action.


- Hints and tips on how to maximise chances of success.


Being one of the central root cause tools in the Lean Six Sigma methodology, this tool has been deployed in all industries, companies large and small and by individuals with a range of qualifications - all to great success. If you need to find a way to reduce errors, save money and potentially improve your customer / colleague experience, the Cause & Effect Diagram is the right tool to invest your time in, today!

Who this course is for:

  • Process owners investigating recurring errors or performance issues
  • Quality and continuous improvement practitioners
  • Team leaders responsible for corrective actions
  • Business managers who need evidence-based problem solving

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